Client Services Technician
Harlingen, TX Harlingen, TX Full-time Full-time Estimated:
$29.
8K - $37.
8K a year Estimated:
$29.
8K - $37.
8K a year 11 hours ago 11 hours ago 11 hours ago Job
Summary:
:
Client Services Technician is responsible for performing professional level work assisting childcare staff and individuals seeking or receiving childcare assistance, while working within federal, state, and local regulations and policies.
To assist the child care staff in tasks that are required for clients to receive services under the Child Care Delivery System (CCDS).
Essential Functions:
:
Accept and screen the child care application for services and supporting documents from customers.
Assist in contacting customers via letters, email, text, or phone calls.
Assist with front desk duties as needed.
Assist in tracking and documenting applications, absences, interruptions of activities, etc.
Provide information to parents/caregivers and child care providers.
Refer customers who need assistance with their job search to Workforce center staff to obtain job services when they become unemployed.
Maintain records and comply with confidentiality and Personal Identification Security policies.
Able and willing to travel to other Workforce Solutions Offices, cities, as needed.
Other duties as assigned.
Other Functions:
:
Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
:
High School Diploma required with 2 years full time experience in customer service.
Prefer experience in determining eligibility, workforce programs, customer service or training.
.
Preferred 60 hours from an accredited college or university plus 1 year of full time employment in eligibility programs, workforce programs, customer service or training.
Knowledge of office procedures and possess the ability to work with professional and clerical staff.
Proficient in Microsoft Office with ability to perform basic word processing and basic Excel.
Must have excellent verbal and written communication skills, demonstrated customer service skills.
Familiarity with the communities being served.
Knowledge and understanding of local needs and resources.
Preferred:
Experience in Excel Bilingual (English/Spanish).
Physical Demands:
:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
Frequent typing, writing, bending and twisting.
Must be able to lift up to 10 pounds.
Work Environment:
:
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29.
8K - $37.
8K a year Estimated:
$29.
8K - $37.
8K a year 11 hours ago 11 hours ago 11 hours ago Job
Summary:
:
Client Services Technician is responsible for performing professional level work assisting childcare staff and individuals seeking or receiving childcare assistance, while working within federal, state, and local regulations and policies.
To assist the child care staff in tasks that are required for clients to receive services under the Child Care Delivery System (CCDS).
Essential Functions:
:
Accept and screen the child care application for services and supporting documents from customers.
Assist in contacting customers via letters, email, text, or phone calls.
Assist with front desk duties as needed.
Assist in tracking and documenting applications, absences, interruptions of activities, etc.
Provide information to parents/caregivers and child care providers.
Refer customers who need assistance with their job search to Workforce center staff to obtain job services when they become unemployed.
Maintain records and comply with confidentiality and Personal Identification Security policies.
Able and willing to travel to other Workforce Solutions Offices, cities, as needed.
Other duties as assigned.
Other Functions:
:
Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
:
High School Diploma required with 2 years full time experience in customer service.
Prefer experience in determining eligibility, workforce programs, customer service or training.
.
Preferred 60 hours from an accredited college or university plus 1 year of full time employment in eligibility programs, workforce programs, customer service or training.
Knowledge of office procedures and possess the ability to work with professional and clerical staff.
Proficient in Microsoft Office with ability to perform basic word processing and basic Excel.
Must have excellent verbal and written communication skills, demonstrated customer service skills.
Familiarity with the communities being served.
Knowledge and understanding of local needs and resources.
Preferred:
Experience in Excel Bilingual (English/Spanish).
Physical Demands:
:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
Frequent typing, writing, bending and twisting.
Must be able to lift up to 10 pounds.
Work Environment:
:
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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