Medical Records Clerk

Tommi Perez 713 Sonesta Dr, Apt A Harlingen, TX 78550 956-756-3115 tommiperez1055@gmail.com 
SKILLS- Computer literate  - Ability to type over 80 wpm - Flexible schedule - Multi-tasking strength - High energy - Exceptional workflow management - Active listening skills - Consistently meets sales goals - Quick stocking skills- Upselling techniques - Sales training - Problem –solving skills - Excellent people skills - Shipment processing - Inventory management - Opening and closing procedures - Cash register operations - Exceptional customer service 
EXPERIENCECashier July 2016 - October 2016 Cracker Barrel The Old Country Store, Harlingen, TX - Addressed and resolved customer product complaints empathetically and professionally  - Defused volatile customer situations calmly and courteously  - Prepared merchandise for sales floor - Keep all mannequins and displays up to date - Organized racks and shelves to maintain the visual appeal of the store - to handle all transactions - Work register  - Maintained records related to sales - Stocked shelves and supplies and organized displays - Monitored entrance, exits and fitting rooms for signs of theft - Kept work areas clean and neat at all times - Updated computer inventory listings - Worked collaboratively in team environment 
Customer Service Representative August 2015 – April 2016 Qualfon, Harlingen, TX - Effectively managed a high – volume of inbound and outbound customer calls - Addressed and resolved customer product complaints empathetically and professionally - Defused volatile customer situations calmly and courteously - Accurately documented, researched and resolved customer service issues - Oversaw call center employees to ensure customer satisfaction goals were consistently met - Provided incentive to increase productivity by offering employees awards for best customer service - Resolved service, pricing and technical problems for customers by asking clear and specific questions - Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity - Confer with customers by telephone to provide information about products or services, take or enter orders - Meet al sales goals and exceed all requirements  Customer Service Representative Nov. 2014 – June 2015 DISH Network, Harlingen, TX - Effectively managed a high- volume of inbound and outbound customer calls - Answered a constant flow of customer calls with up to 50 calls in queue per minute - Addressed and resolved customer product complaints empathetically and professionally - Gathered and verified all required customer information for tracking purposes- Defused volatile customer situations calmly and courteously - Accurately documented, researched and resolved customer service issues - Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment - Identified chronic customer issues by creating and maintaining customer complaint log - Resolved service, pricing and technical problems for customers by asking clear and specific questions - Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly 
Sales/Stock Associate September 2011 – November 2014 Rue21, Mercedes, TX - Prepared merchandise for sales floor - Directed individuals to merchandise locations - Suggested accessories and complementary purchases - Accepted and processed returns - Maintained adherence to all company protocols - Monitored entrance, exits and fitting rooms for signs of theft - Kept work areas clean and neat at all times - Updated computer inventory listings - Prepared outgoing shipments - Worked collaboratively in team environment - Answered questions regarding the store and its merchandise - Demonstrated use and care of merchandise - Maintained records related to sales - Stocked shelves and supplies and organized displays - Organized racks and shelves to maintain the visual appeal of the store - Work register to handle all transactions - Keep stockroom and store organized - Sensor all merchandise before bringing to sales floor - Keep all mannequins and displays up to date 
Sales Associate June 2009 – August 2011Charlotte Russe, Mercedes, TX- Greeted customers in a timely fashion while quickly determining their needs - Recommend merchandise to customers based on their needs and preferences - Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices - Responded to customer questions and requests in a prompt and efficient manner - Contacted other store locations to determine merchandise availability - Engaged with customers in a sincere and friendly manner - Completed all cleaning, stocking and organizing tasks in assigned sales area - Built relationships with customers to increase likelihood of repeat business - Prepared merchandise for sales floor - Suggested accessories and complementary purchases - Accepted and processed returns - Monitored entrances, exits and fitting rooms for signs of theft - Prioritized and accomplished wide range of tasks each shift - Prepared outgoing shipments - Worked collaboratively in team environment 
EDUCATIONMercedes High School 2009-High School Diploma

  • ID#: 134420
  • Location: Harlingen, TX , 78550

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